33nd Privacy Policy

This Privacy Policy ("Policy") describes how 33nd ("we", "us", "our") collects, uses, stores, shares and protects the personal information of users ("you", "your") who access or use the 33nd platform, available at 33nd.bet and its associated mobile-optimised pages. This Policy is an integral part of the 33nd Terms and Conditions and applies to all registered and unregistered users of the platform.

By registering an account or continuing to use the 33nd platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact us to request account closure.

33nd collects personal information through a variety of means in the course of providing its services. The categories of information we collect include:

• Registration information: Full name, date of birth, email address, mobile number, and residential address provided at the time of account creation.
• Identity verification (KYC) documents: National ID card, passport, or other government-issued identification documents uploaded as part of the account verification process.
• Financial data: Transaction records including deposit amounts, withdrawal requests, payment method identifiers (bKash wallet number, Nagad account reference, Rocket account reference), and account balance history.
• Usage data: IP address, device type, browser type, operating system, pages visited, session duration, game history, betting activity, and interaction logs generated during your use of the platform.
• Communications: Records of correspondence between you and the 33nd support team, including the content of emails, support tickets, and any documents you provide in the course of resolving a query or dispute.

We collect only the information that is necessary for the purposes described in this Policy. We do not request or store sensitive personal information beyond what is required for identity verification, legal compliance, and the safe operation of the platform.

33nd uses the personal information collected from users for the following purposes:

• Account management: To create and manage your account, verify your identity, process deposits and withdrawals, and maintain accurate records of your gaming activity.
• Service delivery: To provide you with access to the full range of 33nd services, including sports betting, live casino, slots, and crash games.
• Legal compliance: To meet our obligations under applicable anti-money laundering (AML) regulations, responsible gaming requirements, age verification laws, and any other applicable legal or regulatory requirements.
• Security and fraud prevention: To detect, investigate and prevent fraudulent transactions, account abuse, unauthorised access, money laundering, and any activity that breaches our Terms and Conditions.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and communicate with you about your account or any changes to the platform.
• Platform improvement: To analyse usage patterns, monitor platform performance, and improve the overall user experience for players in Bangladesh and beyond.

33nd processes personal data on the following legal bases, depending on the purpose and type of processing activity involved:

33nd does not sell, rent or trade your personal data to third parties. We may share your information in limited circumstances with the following categories of recipients:

• Game and platform providers: Third-party software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi receive the minimum technical data needed to deliver their game services on the 33nd platform. These providers operate under their own privacy frameworks and data security standards.
• Payment processors: Where your payment is processed through bKash, Nagad, Rocket, Upay or other supported payment partners, the relevant payment service provider receives transaction data necessary to execute and verify the transaction. 33nd does not store full payment account credentials beyond a reference identifier.
• Regulatory and law enforcement authorities: 33nd may be required by law to disclose personal data to regulatory bodies, financial intelligence units, law enforcement agencies, or courts in response to a lawful request, court order, or legal obligation. We will notify you of such disclosures where we are legally permitted to do so.
• Service providers acting as data processors: Trusted third-party vendors who provide technical infrastructure, hosting, analytics, or customer support services to 33nd may process limited personal data on our behalf, under strict contractual data protection obligations.

In every case where data is shared, 33nd limits the disclosure to the minimum information necessary for the stated purpose and requires receiving parties to maintain appropriate security standards.

All financial transactions on the 33nd platform are processed in Bangladeshi Taka (BDT) via local mobile financial service providers including bKash, Nagad, Rocket and Upay. When you make a deposit or request a withdrawal, you provide transaction credentials to the relevant payment service provider directly — 33nd receives only a confirmation reference and the transaction amount.

33nd retains a full record of all deposit and withdrawal transactions associated with each account for the duration of the account's existence and for a defined period following account closure, in compliance with applicable financial record-keeping requirements. These records include transaction date and time, amount in BDT, payment method reference, and transaction status.

33nd uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The types of cookies we use are:

• Strictly necessary cookies: Essential for the platform to function correctly, including session management, login state, and security tokens. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your account preferences such as language settings and display options, so that you do not need to re-enter these choices each time you visit.
• Analytics cookies: Collect anonymised data about how users interact with the platform, which pages are visited most frequently, and where users encounter difficulties. This data informs platform improvements.
• Security cookies: Used to detect unusual account activity, prevent automated access, and support fraud detection mechanisms that keep your account safe.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 33nd platform, including your ability to log in or complete transactions. 33nd does not currently respond to browser "Do Not Track" signals, but we are committed to transparency about our data practices as described in this Policy.

33nd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our retention periods are guided by the following principles:

• Active account data: Personal information associated with an active account is retained for the full duration of the account and is updated as necessary to remain accurate.
• Closed account data: Following account closure, 33nd retains transactional records, KYC documentation, and account activity logs for a minimum period required by applicable financial and anti-money laundering regulations. After this period, data is securely deleted or anonymised.
• Communications and support records: Records of support interactions are retained for a period sufficient to allow for the resolution of any disputes, claims or regulatory enquiries that may arise after account closure.

As a user of the 33nd platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]:

• Right of access: You may request a copy of the personal data that 33nd holds about you at any time. We will respond to verified access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no overriding legal basis for retention exists.
• Right to restriction: In certain circumstances you may request that 33nd restricts the processing of your personal data — for example, while the accuracy of data is being contested.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including profiling. 33nd will consider and respond to your objection within 30 days.

Please note that certain rights may be limited where 33nd is required to retain or process data to comply with a legal obligation, to protect the rights of another person, or to defend against legal claims. In such cases we will inform you of the applicable limitation and its basis.

33nd implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction or damage. Our security infrastructure includes SSL/TLS encryption for all data in transit, secure server environments with restricted access controls, regular security audits and vulnerability assessments, and staff training on data protection and information security best practices.

While 33nd takes reasonable steps to protect your personal data, no internet transmission or electronic storage system is entirely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 33nd will take prompt action to contain the breach and will notify affected users in accordance with applicable notification obligations.

The 33nd platform is strictly intended for adults aged 21 years and above. 33nd does not knowingly collect, process or retain personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 — whether through registration, use of the platform, or any other means — we will take immediate steps to delete that data and close the associated account.

33nd reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data practices, or the services we offer. Where changes are material — meaning they significantly affect the way we collect, use or share your personal data — we will make reasonable efforts to notify registered users via the platform or by email to the address associated with your account.

The effective date of the most recent revision is shown at the top of this page. Continued use of the 33nd platform following the publication of any updated Policy constitutes your acceptance of the revised terms. We recommend reviewing this Policy periodically to stay informed of how we handle your data.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 33nd handles your personal information, our support team is available around the clock and will respond to all data-related enquiries within 48 hours.

Email: [email protected]